Frequently Asked Questions
bjliv FAQ Page
Withdrawals, security, responsible gaming, and support — find simple and detailed answers to all your important questions in one place.
While using bjliv, many questions may come to mind — how long does a withdrawal take, how secure is my account, or where can I get help if something goes wrong. This FAQ page was created exactly for that purpose. Below you will find answers to more than 20 questions organized into four categories, so you can easily find what you are looking for. If you do not find an answer, our support team is always ready to help.
Withdrawal Questions 5 Questions
The minimum withdrawal amount at bjliv is ৳500. Requests below this amount are not processed. Before making a withdrawal, make sure your wallet has at least ৳500 available. The minimum deposit amount is ৳300, which is the same across all payment methods.
Yes, for security reasons bjliv only allows withdrawals to a bKash, Nagad, Rocket, or Upay account registered in the player's own name, or to their own bank account. Transfers to third-party wallets are not possible, and this is an important rule for account protection.
bjliv's withdrawal system is active 24 hours a day, 7 days a week. Whether it's nighttime or Friday–Saturday, you can submit a request at any time. Processing is generally completed within 30 minutes to 3 hours, according to Bangladesh Standard Time (BST, UTC+6).
It is normal to see a "Pending" status for a while after submitting a withdrawal request — it means the request is being reviewed. Standard processing time is 30 minutes to 3 hours. If more than 3 hours have passed, contact the support team via live chat or email and provide the details of your request.
The standard withdrawal processing time at bjliv is 30 minutes to 3 hours. bKash, Nagad, Rocket, and Upay transfers are generally processed quickly. Bank transfers may take a bit longer due to the bank's own processing time.
Security & Privacy 5 Questions
To keep your bjliv account secure, use a password of at least 8 characters — combining uppercase and lowercase English letters, numbers, and special characters (!@#$). Never use simple passwords (such as "123456" or your date of birth), and avoid reusing passwords from other sites here.
Never. No bjliv employee or representative will ever ask for your OTP, password, or mobile banking PIN. If anyone asks for these, it is a fraudulent communication. In such a situation, notify bjliv support immediately and change your password.
bjliv uses SSL encryption technology to keep your personal and financial information secure. This means your data is encrypted during transmission and cannot be read by third parties. We are committed to ensuring fair play and maintaining user privacy.
If you suspect this, change your password immediately and report it to bjliv via live chat or by emailing [email protected]. Request that your account be temporarily locked to prevent any unauthorized transactions. The support team will then verify your identity and take the necessary steps.
It is better to avoid using public Wi-Fi, as these networks are not always secure. Use your personal mobile data or a trusted home network. If you have no choice but to use public Wi-Fi, avoid entering any transaction details and log out when your session is over.
Responsible Gaming 5 Questions
Cooling-off means temporarily suspending your account for a set period — such as a few days or weeks. Self-exclusion is the option to keep your account closed for a longer period. To activate either option, email [email protected] or let the support team know via live chat — they will take action promptly.
bjliv is for players aged 21 and above only. There is no provision for minors to create or use an account. Age verification documents may be requested during identity checks. Parents are urged to keep children and teenagers away from this platform.
Yes, to help manage your spending you can request that a deposit limit be set. This feature allows you to set a daily, weekly, or monthly maximum deposit amount. Simply inform the support team in writing and they will set the limit according to your preference.
Some common signs are: repeatedly playing to chase losses, neglecting family or work because of gaming, going beyond a set budget, feeling restless when not playing, or hiding your gaming activity. If you notice these signs, take a break and speak with the support team.
For any need, contact the bjliv support team — they can assist in Bengali. You can also find detailed information and advice on our responsible gaming guide page. Remember, seeking help is a sign of courage.
Support Questions 5 Questions
The bjliv support team is active 24/7 — seven days a week, around the clock. At any time of day, even on holidays, you can get assistance via live chat or email. Support is provided according to Bangladesh Standard Time.
There are two ways to contact bjliv — first, the live chat feature on the site, where you can have a direct conversation; second, by email: [email protected]. Use live chat for urgent matters and email for detailed written issues.
Absolutely. The bjliv support team provides service in both Bengali and English. Full assistance is available in Bengali with Bangladeshi players in mind, so language will not be a barrier.
To get a faster resolution, have the following information on hand before reaching out: your registered email or phone number, the time the issue occurred (BST), the relevant transaction ID or amount (if applicable), and a brief description of the problem. This will help the support team identify your issue quickly.
Give a clear description of the problem in your email — mention what went wrong, which page or step it occurred on, and when it happened. Attach a screenshot if possible. A concise but complete description allows the support team to respond more effectively and quickly.
Still have questions?
If the answers above did not resolve your issue, do not worry — the bjliv support team is always by your side. Contact us now to get help in Bengali.
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